Shipping policy

Shipping Policy

Processing time: 3-5 business days, except orders on release days or otherwise indicated in the item description.

Free standard shipping (no tracking) when you purchase $70.00 or more in items.
Shipping to Puerto Rico and the United States standard shipping rates apply depending on the weight of the item and shipping location.

We do not offer local pickup.

Lost or Damaged Products: Please contact Pup Star directly at info@pupstar.com with photos of your damaged product within 3 days of receiving your package. Our priority will be to resolve the problem.